The Manager of Internal Services works under the guidance of the Sr. Director of Information Technology to lead and mentor a team of systems administrators. This manager will supervise and take part in, the daily activities of the service-desk/help-desk which handles all corporate computing requests, as well as the internal services team which implements all back office corporate applications and infrastructure.
Major Responsibilities:
• Manage service desk personnel and implement procedures to streamline the service desk process. This requires tactical senior level technical support; this is a hands-on management position.
• Provide strategic guidance for all of the company’s internal services including file sharing, antivirus support, directory services support, internal data center management, HR/Financial Systems Support, and PBX Support.
• Architect, design, implement and support all internal production applications to meet company goals.
• Provide strategic guidance for computing practices and scalability metrics for both user and server environments.
• Actively participate in the maturation of our development and QA infrastructure, which supports our code release process.
• Maintain effective working relationships with other IT Staff members, internal customers and technical staff. Maintain professional relationships with all vendors.
• Development and maintain documentation on processes, procedures, and policies related to above tasks. Ensure that documentation is current and comprehensive.
Required Skills:
• 10+ years technical knowledge and experience in a heterogeneous Linux and Windows operating environment.
• 7+ years designing and designing, administering and maintaining complex multi-tiered production services.
• In-depth knowledge of OpenLDAP, Windows Active Directory, Asterisk PBX, Tomcat, Apache, Zimbra and all variations of Windows and Linux desktop enviornments.
• Experience supporting and understanding of fundamental technology standards such as DNS, SFTP/FTP, SMTP, LDAP, SNMP, SSL, SSH, NFS, TCP, UDP, IP, RAID, PXE, TFTP, DHCP.
• Ability to be a member of a close-knit team that shares responsibilities for all areas it supports
• Excellent verbal and written communication skills, including the ability to produce usable and maintainable documentation
• Demonstrate superior problem solving abilities and initiative
• Ability to deliver projects on schedule
• Ability to provide a professional interface to internal and external customers and vendors
Minimum Requirements:
• BS degree in a technical field or 2-3 years technology management experience, managing systems administration personnel.
• Must be available to be on-call and be prepared to work outside of normal business hours under certain circumstances
• 2 years experience in managing a team of direct reports
• 3-5 years project management experience in service/help desk systems
• Solid project management skills with internal technologists, business teams, and external vendors
• Understanding of ecommerce technology tools, providers and trends
• Understanding of database design, data communications, and application development
• Effective working with cross functional teams; able to facilitate consensus building
• Flexible and customer service-based approach to peers, management and particularly other teams within the company
Preferred Requirements:
• Experience working with Networking systems based on Cisco, Juniper or Foundry
• Experience administering Atlassian Confluence and Jira
• Experience implementing and administering Microsoft Dynamics
• Solid scripting and automation experience
• Must understand risk management practices and how they apply to service level agreements
• Experience with ITIL and Six Sigma process and methodologies.
for Consideration for this position, please send your resume to:
Gilbert Gorham
Corporate Recruiter
ReachLocal
ggorham@reachlocal.com
Gilbert Gorham Corporate Recruiter ReachLocal ggorham@reachlocal.com
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